据国家能源局网站消息，2017年10月，国家能源局12398热线(以下简称12398热线)共收到有效信息6304件，环比增加4.46%。

按诉求性质分类，投诉410件，占有效信息的6.50%;举报16件，占有效信息的0.25%;咨询5145件，占有效信息的81.61%;表扬、求助、建议等其他方面733件，占有效信息的11.63%。

按反映渠道分类，12398电话6242件，传真1件，电子邮件61件。(2017年10月收到有效信息情况见表一)

表一2017年10月收到有效信息情况

单位：件

<td style="padding: 0pt 5.4pt; border: 0.5pt solid rgb(0, 0, 0); width: 121.65pt;" valign="middle" width="162">

反映渠道

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

投诉

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

举报

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

咨询

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

其他

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

小计

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">

12398 电话

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

391

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

6

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

5144

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

701

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

6242

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">

传 真

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

1

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">

电子邮件

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

19

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

10

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

31

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

61

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">

合 计

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

410

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

16

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

5145

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

733

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">

6304

td>

二、分类情况

2017年10月收到的有效信息中，电力行业类4921件，占78.06%;新能源和可再生能源行业类682件，占10.82%;石油天然气行业类96件，占1.52%;煤炭行业类2件，占0.03%;其他事项603件，占9.57%。

投诉举报主要集中在电力行业，共369件。从业务分类情况看，项目建设方面3件，占0.81%;电力安全方面24件，占6.5%;市场准入方面4件，占1.08%;供电服务方面323件，占87.53%;成本价格和收费方面11件，占2.98%;其他方面4件，占1.08%。(2017年10月电力行业有效信息按业务分类情况见表二)

表二2017年10月电力行业有效信息按业务分类情况

单位：件

<td style="padding: 0pt 5.4pt; border: 0.5pt solid rgb(0, 0, 0); width: 133.85pt;" valign="middle" width="178">

业务类别

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

投诉

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

举报

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

咨询

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

其他

td> <td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

小计

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

规划和政策

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

9

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

9

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

审批事项取消和下放

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

1

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

项目建设

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

2

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

2

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

2

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

7

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

电力交易

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

1

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

电力安全

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

20

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

4

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

210

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

47

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

281

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

市场准入

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

0

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

4

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

778

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

6

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

788

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

供电服务

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

319

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

4

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

2015

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

505

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

2843

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

成本价格和收费

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

10

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

403

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

32

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

446

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

其他

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

3

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

1

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

487

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

54

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

545

td> <td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">

合计

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">

353

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">

16

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">

3905

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">

647

td> <td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">

4921

td>

三、分布情况

2017年10月，各省(自治区、直辖市)按照有效信息数量排序，广东、河南、河北等省列全国前10位;按照投诉举报数量排序，广东、河北、内蒙古等省排在全国前10位;按照百万人均投诉举报率排序，内蒙古、海南、山西等省位于全国前10位。(2017年10月有效信息及投诉举报排名前10位情况见表三)

表三2017年10月有效信息及投诉举报排名前10位情况

单位：件、件/百万人

四、主要问题

投诉举报反映的问题主要集中在电力行业，其次是新能源和可再生能源行业。

电力行业在供电服务、成本价格及收费、电力安全等方面反映的问题:一是个别地区配网设施建设薄弱，频繁停电、局部线路电压低，影响群众正常生活;二是个别供电公司在变更用户用电性质时未履行告知义务;三是个别电力设施距离住宅过近，线路破损老化，存在安全隐患等。

新能源和可再生能源行业主要反映了部分地区分布式光伏发电项目并网存在困难，相关费用结算不及时等问题。

五、办理情况

2017年10月，根据国家有关法律法规规定，国家能源局派出监管机构对属于监管职责范围的235件投诉举报进行了受理，其他不属于能源监管职责范围的已按照有关规定进行了及时转办。

2017年10月，已办结投诉举报471件(含部分往月结转)，回访率为77.92%，回访满意率84.74%。